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DESIGN PROCESS

Over the years, our design process has improved and diversified to support you as the client and me as the designer.

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Please familiarise yourself with our design process so you know what to expect when working with us!

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We want to point out that your consultation can be via email and a questionnaire if you aren't the biggest fan of consultation calls. Our consultation calls are free and usually last 15-20 minutes.

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Consultation icon

CONSULTATION

After your inital enquiry, we will have a more in-depth chat to get to know your business and what services you require. Here is where we discuss your ideas, target audience, business goals, brand statement and much more. This is also a great time to discuss what packages/ services will work best for you if you are unsure.

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Consultations are either via Zoom/ phone call or it can be done via a questionnaire on email.

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PROJECT BREAKDOWN

After your consultation, we write up the services, costs and turnarounds into a project breakdown so you know what to expect. We then offer available start dates for your project and a timeline to show how the project will evolve.

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We then ask for a deposit to secure your booking, with this we send terms and conditions for you to read through. By booking in with us, you agree to these terms and conditions.

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After payment is received, you will receive a booking confirmation and a welcome pack. Our welcome pack lays out what to expect from me and what is expected of you as a client.

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CREATIVE DIRECTION

For branding, website design projects & packaging design projects only.

 

A few days after your project start date, you will receive a creative direction booklet from us. This includes: Market research, brand values, audience analysis, audience pain points, competitor analysis, industry trends and will end with two moodboards with different creative directions based on the research carried out.

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We then will have a call (or I can send a questionnaire) to discuss my findings further and ultimartely end in making a decision for the creative direction for your business.

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DESIGN TIME

Now we know the creative direction and conducted research, it's time for the fun to begin!

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We will now start designing your project. If you are booked in for a branding project, you will then receive a branding proposal document. For all other services you will receive a first draft of the design.

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AMENDMENTS

When we send your proposal/ first draft, we will also attach a feedback guide. This is to help you provide actionable feedback that will help us reach the final result quicker and easier!

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Amends are limited per project, this will be outlined to you in the project breakdown. We will carry these amends out until we reach the final design.

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OFF-BOARDING

It's time for us to send the final invoice and send the final files over to you!

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We offer lots of support during the off boarding period of the project to ensure a smooth and confident launch. An optional off-boarding call can be scheduled it you had any remaining questions.

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LAUNCH TIME

Now is the moment you have been waiting for... launch time!

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We provide all of the files and assests that you will need for a successful launch.

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We always love to hear updates from our clients, after you launch, make sure to let us know how it goes and where we can support you further.

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